WEBSITE TERMS AND CONDITIONS OF USE

for thesoftstep.com

Last updated: 02 November 2025

1. About us and these terms

1.1. The website thesoftstep.com (the “Website”) is operated by Incubated ltd, trading as The SoftStep (“we”, “us”, “our”).

1.2. Company details:

• Registered company name: Incubated ltd
• Trading name: The SoftStep
• Company number: 11928696
• Registered office: Asm House, 103a Keymer Road, Hassocks, England, BN6 8QL

1.3. Contact:
If you have any questions about these terms or the Website, please contact:
Email: [email protected]

1.4. These terms govern your use of the Website, whether as a guest or a registered user. By using the Website, you agree to be bound by them.

1.5. If you do not agree to these terms, you must not use the Website.

2. Other applicable terms

2.1. Additional terms may apply to your use of the Website, including:

• Our Privacy Policy
• Our Cookie Policy
• Any service-specific, subscription, or sales terms

2.2. In the event of a conflict, service-specific terms will take precedence in relation to that service.

3. Eligibility and access

3.1. The Website is intended for users aged 18 or over. Users under 18 must have parental or guardian consent.

3.2. You are responsible for ensuring that anyone accessing the Website through your connection complies with these terms.

3.3. We do not guarantee that the Website will always be available or uninterrupted. We may suspend, withdraw, or restrict access for operational or business reasons.

4. Changes to these terms and the Website

4.1. We may update these terms at any time. The “Last updated” date will reflect any changes.

4.2. Continued use of the Website after changes are made constitutes acceptance of the updated terms.

4.3. We may update or modify the Website to reflect changes in our services, business needs, or legal requirements.

5. Accounts and security

5.1. If you create an account, you must provide accurate and up-to-date information.

5.2. You are responsible for maintaining the confidentiality of your login details and all activity under your account.

5.3. You must not share your login details or use another person’s account. If you suspect unauthorised access, you must notify us immediately.

5.4. We may suspend or disable your account if you breach these terms or applicable laws.

6. Acceptable use

6.1. You may use the Website only for lawful purposes. You must not use it:

• In breach of any applicable law or regulation
• For unlawful or fraudulent purposes
• To harm or attempt to harm others
• To harass, abuse, or intimidate any person
• To send unsolicited or unauthorised marketing (“spam”)
• To upload or distribute harmful software (e.g. viruses, malware)

6.2. You also agree not to:

• Copy, reproduce, or resell any part of the Website without permission
• Interfere with or disrupt the Website or its infrastructure
• Attempt unauthorised access to any systems or networks

7. User content

7.1. If you submit or upload content (“User Content”), you must ensure:

• You have the right to submit it
• It does not violate any law or third-party rights

7.2. User Content must not be:

• Defamatory, offensive, or discriminatory
• Infringing intellectual property rights
• Misleading or impersonating another person
• Promoting illegal activity

7.3. You retain ownership of your User Content but grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, adapt, and display it in connection with our Website and business.

7.4. We may remove or edit User Content at our discretion.

7.5. You are responsible for your User Content and agree to indemnify us for any loss arising from its misuse.

8. Intellectual property

8.1. We own or license all intellectual property rights in the Website and its content.

8.2. You may:

• View content for personal use
• Print or download extracts for non-commercial use

8.3. You must not:

• Modify or reuse content without permission
• Use content for commercial purposes without a licence
• Separate images or media from accompanying text

8.4. Our authorship must always be acknowledged.

8.5. Breach of this clause may result in termination of your right to use the Website.

9. No reliance on information

9.1. Website content is provided for general information only and does not constitute professional advice.

9.2. You should seek appropriate professional advice before relying on any content.

9.3. We make no guarantees that content is accurate, complete, or up to date.

10. Limitation of liability

10.1. Nothing in these terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

10.2. To the fullest extent permitted by law, we exclude all implied warranties and conditions.

10.3. We are not liable for any loss arising from:

• Use or inability to use the Website
• Reliance on Website content

10.4. We are not liable for:

• Loss of profits, revenue, or business
• Business interruption
• Loss of savings, opportunity, goodwill, or reputation
• Indirect or consequential losses

10.5. If you are a consumer:

• The Website is for personal use only
• Different terms may apply to purchased products or services

11. Viruses and security

11.1. We do not guarantee the Website is secure or free from bugs or viruses.

11.2. You are responsible for your own security measures and virus protection.

11.3. You must not introduce malicious software or attempt unauthorised access.

11.4. Breaches may be reported to law enforcement and result in termination of access.

12. Linking to our Website

12.1. You may link to the Website in a fair and lawful way that does not harm our reputation.

12.2. You must not:

• Suggest endorsement or association without permission
• Frame the Website on another site
• Link from websites containing unlawful or inappropriate content

12.3. We may withdraw linking permission at any time.

13. Third-party links

13.1. The Website may contain links to third-party sites for information purposes only.

13.2. We have no control over these sites and accept no responsibility for their content or any loss arising from their use.

14. Suspension and termination

14.1. We may suspend or terminate access to the Website at any time, including where:

• You breach these terms
• We are required to do so by law
• We modify or discontinue the Website

14.2. Where possible, we will provide reasonable notice.

15. Governing law

15.1. These terms are governed by the laws of England and Wales.

15.2. The courts of England and Wales have exclusive jurisdiction, unless you are a consumer in another part of the UK, in which case you may bring proceedings locally.

16. Complaints and contact

16.1. For any questions or complaints, contact:
Email: [email protected]

16.2. We aim to respond within a reasonable timeframe.

17. General

17.1. If any provision is found to be invalid, the remaining provisions will remain in effect.

17.2. Failure to enforce any provision does not constitute a waiver.

17.3. You may not transfer your rights under these terms without our consent. We may transfer ours where this does not affect your rights.